Delivery & Returns
COVID Update December 2020
Although our physical shop is currently closed, our website remains fully operational. We will be in sorting out orders and deliveries remain unaffected, so you can order with confidence!
Why Shop with Odyssey?
We are a small, family run, independent shop, run by passionate staff and we really value each and every sale here, whether you are shopping with us in store or online. We will always try our absolute best to make sure you are delighted with your purchase and the service you receive.
Free Delivery with orders over £50
Orders under £50 – £2.99 with Royal Mail 48
Orders over £50 – Free with Royal Mail 48.
We endeavour to send out all orders as soon as possible. Orders received before 12noon will go out the same day. After 12 noon will go out the next day. If you need an order urgently feel free to message us or give us a call on 01284 753322 and we’ll try our best to help!
Express Shipping available
Express Shipping – £5.99 with DPD 24.
If you need your order in a hurry we offer a next day delivery service on all orders received before 2pm (excludes Snowboards).
Orders received after 2pm will be despatched the following morning again on a 24 hour service.
We will ship to countries within the EU for a £10 charge. If you are outside this area and would like to order please send an email to firstname.lastname@example.org and we’ll try our best to help you.
If you are not completely satisfied with your purchase from us you may return it to us for an exchange or full refund within 28 days of purchase. Please email us at email@example.com quoting your order number and we will organise the return for you.
Please note: Shipping for change of heart returns is at buyers expense.