Delivery & Returns
UPDATE DEC 2022:
Owing to the ongoing strikes with Royal Mail and difficulties of Evri we are currently using DX Express for all orders. Although not guaranteed the vast majority of all orders are being delivered within 1 day of dispatch, so you can be safe in the knowledge your order will be with you ASAP! There is no extra charge for this service, we just want to keep our customers happy!
Tracking details will be sent by email from DX.
Why Shop with Odyssey?
We are a small, family run, independent shop, based in the UK, run by passionate staff and we really value each and every sale here, whether you are shopping with us in store or online. We will always try our absolute best to make sure you are delighted with your purchase and the service you receive.
Free Delivery with orders over £50
See Dec 2022 update above.
Orders under £50 – £2.99 with DX
Orders over £50 – Free with DX
We endeavour to send out all orders as soon as possible. Orders received before 12noon will go out the same day. After 12 noon will go out the next day. If you need an order urgently feel free to message us or give us a call on 01284 753322 and we’ll try our best to help!
Express Shipping available
Express Shipping – £5.99
If you need your order in a hurry we offer a next working day delivery service on all orders received before 12noon for £5.99. This excludes snowboards.
If you are outside the UK and would like to order please send an email to email@example.com and we’ll try our best to help you.
If you are not completely satisfied with your purchase from us you may return it to us for an exchange or full refund within 28 days of purchase. Please email us at firstname.lastname@example.org quoting your order number and we will organise the return for you.
Please note: Shipping for change of heart returns is at buyers expense.